IITB WEBSITE SUPPORT

Having Problems Logging In?

You need to register and activate your account before you can login.  After you register, you will receive an activation email message at the email used to register your account.  You must click on the activation message to activate your account before you can login.  If you do not see the email message in your inbox, please look in your spam folder.

Your email address is not necessarily your login user name.  It can be, but often people choose something else as their user name.  If you did use your email address as your username, be sure to include all portions of the email address, including the @ sign, or it will not recognize your user name.

Having Problems With Our Website?

 If you are having issues with the website, the most efficient way to get it resolved it to fill out the form below, which will send an email message to support@itsinthebagbyk.com.  This message will be sent to the website manager for It's In The Bag, and to Kerensa Hardy - owner of It's In The Bag. 

Information We Need About Your Website Problem

In order to most effectively and efficiently resolve a website issue you are having, when you contact us please include the following information:

  1. Your name and the email address you used to register on our website (if you are registered).
  2. The type of device you are using, such as a mobile phone, a tablet or iPad, or a laptop or desktop computer.
  3. The browser you are using to view the website.
  4. Details about the problem issue you are having with our website.

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Things You Can Try To Solve Website Issues

You Might Need To Activate Your Account

As stated above, you must activate your account before you can login.  To activate your account, go to the email message you received from It's In The Bag when you registered and click on the link to activate your account.  Now you should be able to login using the password you used at the time you registered. 

Also, if you used your email address and your username, please enter your complete email address including the @ sign.

You Might Need To Clear Your Cache

Some website issues can be resolved by clearing out your webs browser's cache and cookies. Please scroll down the page for:

(a) an explanation of why it's important to clear browser caches and cookies on a regular basis, and

(b) basic instructions for clearing caches and cookies based on the most widely used devices for viewing websites.

(c) links to more detailed instructions for clearing website browser caches and cookies.

Read This BEFORE You Clear Your Cache!

Clearing out your web browser’s cache, history, and cookies may prevent or resolve performance issues. However, clearing everything may remove some data you wish to keep. Therefore, you may wish to record some of your saved information first.

Be sure to look at the items that are checked or selected in the clear browsing data before you clear your cache and cookies! For example, on a laptop or desktop computer, if you don’t want to lose saved passwords that are used to check into some websites, uncheck “Passwords”. Often, it’s best to uncheck “Media Licenses”.

The most important items to clear to resolve some website issues are “Browsing history”, “Cached images and files”. It frequently helps to clear “Cookies” or “Cookies and other site data” – but remember this last one will sign you out of most websites you are signed into at the time you clear the cache. It may also cause you to lose the contents of shopping carts.

Why You Should Clear Your Cache and Cookies

Every website is composed of hundreds or thousands of files.  Therefore, a website will load a lot of files to display in a web browser the content of each individual page belonging to that website.  This is even true for websites that are optimized for speed. 

Browsers also try to speed up the loading process.  Each browser saves pieces of the site in its cache.  This allows the browser to display the files much faster than if it has to pull fresh files from the server each time you look at the same page.  Every time you visit a webpage your browser checks to see if a copy of the files for the webpage is already in its cache.

Website managers or developers often make updates to websites to add new features, to make changes to web pages, to update the programs (applications) that make up the website, or for security purposes.  If you don’t regularly clear out the cache for your browser, it will display the outdated version of the files rather than the latest version of the files for a website.  Often this causes you to encounter browser errors such as run time errors, buttons missing on a page, the inability to enter data or save information, actions that don’t perform or respond appropriately, etc. 

Please understand that just refreshing a page is often not sufficient to get the latest version of the website because it typically just loads the outdated files while reloading the webpage.  Therefore, you need to actually clear the web browser’s cache. 

Clearing out the cache and cookies on your browser(s) will help:

  • prevent or resolve the issues caused by files in the cache not matching the update files of a website.  This helps resolve issues because if forces your browser to download all the latest data from a website. 
  • prevent or resolve many performance issues by allowing your browser to function more efficiently.   
  • recover disk space on your device.  This is especially helpful on mobile devices as they don’t have as much storage as laptop or desktop computers.

In summary, it’s important to clear your web browser’s cache and cookies, and to do so frequently.  But REMEMBER, it is very important to remember to pay close attention to the options you choose when clearing caches and cookies, which is often based upon both the web browser and the device you are using to browse websites.  If you save passwords, make sure you choose the correct option or your saved passwords may also be deleted.

Links to Instructions for Clearing Web Browser Cache and Cookies